Shipping Policy

Where We Ship

iMerchy ships to addresses in the United States, including all 50 states, and to addresses in the United Kingdom. We do not ship anywhere else at this time. If you need delivery outside these two countries, contact us before ordering and we will tell you whether we can help.

We cannot ship to APO/FPO addresses or to freight forwarders.

Where Your Order Ships From

Every iMerchy product is made to order. We hold no stock. When you place an order it is routed to one of our US print facilities, printed for you, and dispatched from the United States. US orders travel domestically. UK orders are shipped internationally from the United States, which is why they take longer to arrive.

Production Time

Because each item is printed individually, orders need a production window before they are dispatched:

  • T-shirts: 2–5 business days

Production time is counted from the moment your payment is confirmed, and it does not include weekends or US public holidays.

Delivery Time

United States: most orders arrive within 5–10 business days of being placed, counting production and transit together.

United Kingdom: allow 10–30 business days from the day you order, counting production, international transit and customs clearance together. Most parcels arrive well inside that window; the upper end is stated so that a customs hold never comes as a surprise.

These are estimates, not guarantees. Carrier delays, extreme weather and peak periods such as Black Friday and December can add time.

Shipping Costs

Shipping is free on every order, to any address in the United States or the United Kingdom, with no minimum spend and no surcharge for larger orders. The price on the product page is the price you pay.

All prices on this site are in US dollars (USD), whichever country you order from.

US orders: your parcel ships domestically, so no duties or customs charges apply.

UK orders: UK VAT at 20% is already included in the price shown on the product page, and we account for it at the point of sale. There is nothing further to pay when your parcel arrives — no customs invoice, no carrier handling fee, no charge on the doorstep. The price you see is the total price.

Orders Arriving in Separate Parcels

If your order contains items produced at different facilities, they may be printed and dispatched separately and arrive on different days. You will receive separate tracking for each parcel, and a split delivery never costs you anything extra.

Order Tracking

As soon as your parcel is dispatched we email you a tracking number. Tracking can take up to 48 hours to show its first scan. You can also see your order status at any time in My Account.

Delivery Address Accuracy

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery, and a reshipment for that reason may be charged at cost. If you spot a mistake, email us within 12 hours of ordering and we will correct it if production has not started.

Lost or Undelivered Parcels

If tracking shows no movement for 15 business days on a US order or 30 business days on a UK order, or the carrier marks a parcel delivered but you have not received it, contact us. We will open an investigation with the carrier and arrange a replacement or a refund where the parcel cannot be located.

Contact Us

If you have any questions about this policy, please get in touch and we will reply within 2 business days.

  • Email: [email protected]
  • Phone: +44 333 054 1072
  • Registered office: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE, United Kingdom (Hardvance LTD, company number 16616863)
  • Support hours: Monday to Friday, 9:00am – 6:00pm (UK time)