Frequently Asked Questions
Frequently Asked Questions
Where do you ship to?
We ship to addresses in the United States, including all 50 states, and to addresses in the United Kingdom. Full details are in our Shipping Policy.
Where do my items ship from?
From print facilities inside the United States. US orders are dispatched domestically. UK orders are shipped internationally from the United States, with UK VAT already included in the price you paid — so there is nothing to pay on delivery, no customs invoice and no carrier handling fee.
How long will my order take?
Items are printed after you order. US orders usually arrive within 5–10 business days. UK orders take 10–30 business days, because they cross a border.
How much is shipping?
Nothing. Shipping is free on every order to any US or UK address, with no minimum spend. What you see on the product page is what you pay at checkout — and for UK orders that price already includes UK VAT.
Can I track my order?
Yes. We email a tracking number as soon as your parcel is dispatched, and your order status is always visible in My Account.
Why did my order arrive in more than one parcel?
If your items are produced at different facilities they are dispatched separately. Each parcel has its own tracking, and a split delivery never costs you anything extra.
What if my item arrives damaged or faulty?
Email [email protected] within 30 days of delivery with your order number and photos. We will send a free replacement or a full refund, and in most cases you will not need to return the item. See our Refund and Returns Policy.
Can I return an item because I changed my mind?
Because each item is printed for you individually, we do not accept US returns for change of mind or for a size you chose incorrectly. Please check the size chart on the product page before ordering.
UK customers have a statutory right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. That right applies here and we honour it: email [email protected] within 14 days, return the item unworn within 14 days of telling us, and we refund the full price within 14 days of it reaching us. You pay the return postage on a change-of-mind cancellation, so email us first for the return address.
Faulty, damaged and incorrect items are always replaced or refunded free, in both countries, and you never pay return postage on those.
Can I cancel or change my order?
Email us within 12 hours of ordering. If production has not started we will change or cancel it and refund you in full.
Which payment methods do you accept?
Visa, Mastercard, American Express and Discover cards, plus Apple Pay, Google Pay and Link on supported devices, all through Stripe. All payments are encrypted and we never store your card details.
Do you offer custom or personalised products?
Not at the moment. Every design in the shop is our own original artwork, printed to order. We do not print customer-supplied text or images.
Contact Us
If you have any questions about this policy, please get in touch and we will reply within 2 business days.
- Email: [email protected]
- Phone: +44 333 054 1072
- Registered office: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE, United Kingdom (Hardvance LTD, company number 16616863)
- Support hours: Monday to Friday, 9:00am – 6:00pm (UK time)